MISSION STATEMENT

To provide people with disabilities/barriers complete customer satisfaction, through quality services.

MISSION GOALS

To provide the highest quality services that meet the individual needs of people with disabilities/barriers.

To be recognized as a leading organization within the community in facilitating and enhancing opportunities for people with disabilities/barriers.

To inspire staff to serve people with disabilities/barriers in a sincere and empathetic manner that respects their rights.

To continually develop a Board and team structure that fosters responsible growth and ensures effective delivery of services to people with disabilities/barriers.

To maintain a Board and team structure that actively supports the Agency mission.

We believe that all people are capable of being productive, contributing members of society.

We are committed to respecting the dignity of each individual and recognizing his/her unique strengths and abilities.

We are committed to the concept of individual choice and believe the individuals should be free to exercise that privilege in their choice of opportunities.

We are committed to providing services based on customers interests, skills, and aptitudes.

We believe that Leads provides valuable services to people with disabilities/barriers and the community to enable both to benefit equally.

We believe that every individual should be treated fairly.

We believe that our services are enhanced by conducting ourselves in a professional manner at all times.

We believe that our services to the community are maximized by active involvement and cooperation between agencies and organizations.

We see ourselves as an educational resource.

We are committed to take a proactive approach to developing new services to address community needs.

Values

Excellence Dependability Integrity Trustworthy Respect Flexibility Adaptable Empathetic Innovative Proactive Team Work                 Sense of Humour Professional Equality Positive Attitude Effectiveness Efficiency Non-Judgmental Dedication Results Oriented People Centred